TERMS & CONDITIONS
Luxury Line Interiors & Furniture — sourcing, payment and delivery terms
These terms cover purchases arranged through Luxury Line Interiors & Furniture in China, including sourcing support, inspection, import logistics and delivery to our Hyderabad warehouse. The accepted quotation and approved order specifications form part of the agreement. Any agreed variation must be recorded in writing.
1. Purchase value and service charges
Service charges are discussed personally with each client based on the project budget and agreed scope, and confirmed in the quotation before order confirmation. No fixed service-charge percentage is stated on this website.
Payments are made to Luxury Line in India, and we arrange supplier payments and remittance to China through approved, documented channels. Supplier purchase values in RMB are converted into INR at the prevailing RMB-to-INR exchange rate applicable when each payment is processed. The supplier purchase value, agreed service charges, actual bank and remittance transfer charges, separately agreed extras and any applicable GST will be shown clearly in the payment calculation. Transfer charges are shown separately from the exchange rate, with no duplicate charge.
2. Services included in the agreed package
The agreed service package includes one translator accompanying the client throughout the agreed purchasing days in China; inspection of goods before loading; international freight; customs duties; customs clearance charges; import logistics up to our Hyderabad warehouse; and damage protection as described in Section 8. These included charges will not be billed again for the agreed order scope. The service charge and any agreed variation to this package must be confirmed in writing.
3. Complimentary accommodation in China
We provide one three-bedroom apartment per client booking as a complimentary service gesture for the agreed purchasing visit. Stay dates and guest numbers must be confirmed before travel. This is accommodation only; food and meals are not included.
The client pays for food, local travel and car expenses, airport pickup and drop charges, flights, visas and personal expenses. Extended stays, additional accommodation and special arrangements require separate written confirmation. Clients are responsible for damage they or their guests cause to the apartment.
4. Supplier purchase payment schedule
The following instalments apply to the total supplier purchase value. The client makes payments through Luxury Line and must arrange cleared funds in time for each supplier milestone. Production and shipment depend on receipt of the required payments.
30% at purchase and order booking — cumulative 30%.
30% before production starts — cumulative 60%.
10% 15 days after production starts — cumulative 70%.
30% after production is complete and inspection pictures are shared, before shipping — cumulative 100%.
The first two instalments total 60%. If a supplier requires immediate production, both may become payable together. For multiple suppliers, each payment schedule follows that supplier’s production start and completion dates.
5. Service charge payments and exchange rates
The service charge is discussed personally based on the project budget and agreed scope. Unless a different schedule is agreed in the quotation, the agreed service charge is payable proportionately alongside each purchase instalment. Actual bank and remittance transfer charges are payable additionally with the relevant payment. Any exchange rate reconciliation and remaining amounts must be settled before shipment. Local transport and installation charges are payable as separately quoted.
INR estimates do not fix the exchange rate for unpaid RMB amounts. Each payment uses the prevailing RMB-to-INR rate when processed, confirmed in the payment calculation. Transfer charges remain separate as described in Section 1. Payment delays may postpone production or shipment. Any resulting supplier storage, rebooking or other additional costs must be documented and communicated to the client before being charged.
6. Delivery and additional services
Our standard delivery point is the Luxury Line warehouse in Hyderabad. Where the total supplier purchase value is below ₹50,00,000, local transport from the warehouse is charged extra. For supplier purchase values of ₹50,00,000 or above, the included delivery destination and transport scope must be recorded in the quotation before order confirmation. The threshold excludes our service charge and uses the final converted supplier purchase value.
Installation and assembly of wardrobes, kitchens and loose furniture are charged additionally. Site measurements, unloading, lifting, crane services, upper-floor handling, electrical or plumbing work and civil alterations are included only where expressly stated in the quotation. The client must ensure safe access and site readiness before delivery and installation.
7. Order approvals and production
Before production, the client must approve the item list, quantities, dimensions, drawings, materials, finishes, colours and prices in writing. Measurement responsibility must be recorded for fitted items. Changes require supplier acceptance and may affect price and delivery. Custom goods cannot be assumed to be returnable or cancellable; any refund depends on recoverable amounts after documented committed costs, subject to applicable rights.
8. Inspection and damage protection
We inspect goods before loading and share inspection pictures after production. Pictures support the inspection process and do not remove our responsibility to address covered damage or confirmed differences from the approved order.
Damage protection is included in our agreed service package for goods handled under our agreed supply and delivery scope. If an item has major damage that cannot be satisfactorily repaired, we will replace it with a new item matching the approved specification. If the original item is unavailable, an alternative requires the client’s written approval. Covered replacement goods, freight, customs duties and clearance will not be charged again.
Repairable damage will be assessed and a suitable repair arranged. Please inspect goods at handover, record visible damage on the delivery receipt and share photographs or video promptly. Concealed damage should be reported as soon as it is discovered. Retain relevant packaging for assessment. Damage discovered after unpacking will be assessed on the available evidence.
Protection applies up to the agreed delivery point, including onward transport arranged by us where included or separately booked. Damage caused later by client-arranged transport, third-party handling, improper storage, water exposure at site, misuse or unauthorised alterations is outside this protection. Such exclusions do not affect claims for damage arising before handover.
Replacement timing depends on production and shipping schedules. We will provide an estimated timeline after assessment. Normal material characteristics and reasonable natural variation are not damage; however, goods must comply with the approved specification. Any product warranty and its coverage period will be stated in the quotation or supplier warranty documents.
9. Lead times and changes in scope
Production, shipping, clearance and delivery dates are estimates unless expressly guaranteed in writing. Supplier delays, port congestion, inspections and other events outside our reasonable control may affect timing. We will communicate material delays and revised estimates. Additional purchases or client-requested changes will be quoted and approved in writing. Any proposed change to the agreed package price requires written agreement before proceeding.
10. Payment transfers and invoicing
Payments are made through Luxury Line. Payment routes, beneficiary details, remittance documents, invoicing arrangements and applicable GST treatment will be discussed individually and confirmed in writing before the first payment. Only approved, documented payment channels may be used. The quotation must clearly state whether any applicable GST is included or additional; customs duties and clearance remain included in the agreed service package.
11. Acceptance
These general terms apply to clients purchasing through Luxury Line Interiors & Furniture and should be read with the relevant accepted quotation and approved order specifications. The quotation should identify the contracting entity, billing details, delivery scope, warranty terms and agreed exceptions. Clients should raise any query before confirming an order. Written approval by email or message may record acceptance, specifications and changes. These terms do not restrict any rights that cannot lawfully be excluded.
Contact Luxury Line to discuss your project and service charges